Contact Us

Have questions before starting your mission?

We’re here to help! Let us know how we can assist you, so your walk through Krakow turns into an unforgettable, seamless adventure.

Phone

Call us – we’ll be happy to answer all your questions.

+48 789 315 401

Email

Write to us – we respond within 24 hours.

hello@escapecity.pl

Location

The Gamescape venue is conveniently located in Krakow.

ul. Kościuszki 74
Kraków, Polska

Contact Form

GDPR
How to Start Your Mission?

A quick and easy process – from installing the app to an unforgettable adventure on the Royal Route.

1

Download the App

Get the free EscapeCity app from the App Store or Google Play. This is your command center.

2

Unlock Access

Purchase your ticket and enter your unique access code in the app. The game is ready, and Master Twardowski is waiting for your move.

3

Head to the Start

Go to the starting point in the center of Krakow. Enable location services, listen to the professional narrator, and immerse yourself in 21 authentic stories.

4

Explore & Compete

Solve puzzles, take souvenir photos for social media, and track other teams’ scores in real-time. Have fun at your own pace!

Frequently Asked Questions

No! You buy an access code and start exactly when you feel like it. The game has no time limit, so you can start, take a coffee break at the Main Square, and finish the mission in the afternoon. You play at your own pace.

All you need is one charged smartphone (Android or iOS), location services (GPS) enabled, and internet access to download the EscapeCity app and enter your code. The rest of the magic happens on your screen.

Absolutely not. One ticket (99 PLN) grants game access for your entire team on one phone. We recommend groups of up to 4–5 people so you can solve puzzles together and everyone can clearly see the screen.

No prior historical knowledge is required! You’ll discover all the facts, curiosities, and clues during the mission. Plus, a professional narrator in the app will guide you through 21 authentic stories and legends about the landmarks you pass.

The average playtime is about 1.5 to 2 hours. The distance is approximately 3 km (around 1.8 miles) along the Royal Route and its surroundings. It’s up to you whether you treat it as a leisurely family stroll or an exciting race for points!

Yes! It’s a great, engaging activity for families. Kids love finding hidden interactive elements and completing tasks using the camera, while adults will enjoy the storyline, humor, and historical highlights.

Still have doubts? Let’s clear them up!

Don’t let small questions stop you from having a great time. Reach out to us – we’ll help you plan the perfect mission for your team.

Call: +48 789 315 401 Email: hello@escapecity.pl